Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. You have 30 days from the date you receive your order to request a return.
Eligibility
Items may be opened and tried, but must be returned in good condition, complete (accessories, parts, manual), and with the original packaging where possible. We reserve the right to refuse a return or issue a partial refund if the item shows damage, significant wear, or has missing parts.
Non-returnable items
- Items marked as final sale
How to start a return
Email us at contact@getrovixs.com with your order number and the reason for the return. We'll reply within 24–48 hours with instructions and the return address. Packages sent back without an approved request can't be processed.
Return shipping
Return shipping costs are the customer's responsibility. We recommend using a tracked service — we can't be held responsible for packages lost in transit. Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your item, we'll send you a confirmation. If approved, your refund is issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.
Damaged, defective, or wrong item
Contact us within 5 days of delivery with photos. In these cases, we cover return shipping in full and offer either a replacement or a full refund — your choice.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.
Your legal rights
This policy is in addition to, and does not replace, the rights granted to you by law. The legal warranties provided under applicable consumer protection laws in your province or country continue to apply.
Contact us
Rovixs — contact@getrovixs.com